Warranty Disclaimer & Claim Policy

At Warrior Drilling Equipment (Pty) Ltd, we are committed to delivering high-performance, quality DTH drilling equipment. To ensure optimal use and to maintain the validity of your warranty, please review the following terms and conditions carefully.

Hammer and Button Bit Warranty Disclaimer

Proper use and maintenance are essential for the longevity of your hammer and button bits. Please note the following warranty conditions:

Lubrication: All hammers must be correctly lubricated using Rock Drill Hammer Oil. Running a dry hammer or using the wrong lubricant will cause internal or piston damage, which is not covered under warranty.

Tool Usage: Use only the correct tools when opening or servicing hammer components or replacing button bits. For example, using a steel hammer instead of a copper hammer can cause damage and void your warranty.

Bit Sharpening & Maintenance: Button bits must be sharpened regularly using proper tools. The tungsten flat width must not exceed 1/3 of the button bit diameter—exceeding this limit voids the bit warranty and is classified as over-drilling.

Oversized Bits: Using incorrectly sized or oversized button bits (e.g., shanking) automatically voids the warranty on the bit.

Important: Any hammer or bit damage caused by poor maintenance, incorrect lubrication, or improper tool usage is not eligible for warranty claims.

If you are unsure about correct procedures, lubricants, or tools, please contact our office before any damage occurs.

General Warranty & Claims – All DTH Equipment

For all DTH drilling equipment purchased from Warrior Drilling Equipment (Pty) Ltd, the following warranty and claims conditions apply:

Claim Period: Any damages, faults, or exchange requests must be reported to Warrior Drilling Equipment within 7 working days of purchase.

No Late Claims: Claims or exchanges will not be accepted after this 7-day period.

Ownership Clause: All equipment remains the property of Warrior Drilling Equipment (Pty) Ltd until full payment is received. Ownership is transferred only upon complete settlement of the invoice.

Inspection Upon Delivery: Ensure you verify all equipment upon delivery or collection. Do not use equipment before confirming it matches your order. Claims for used or damaged goods due to incorrect usage will not be accepted.

Tip: Always inspect and confirm the product before use. Using the wrong equipment and then requesting a return or exchange after damage may result in your claim being denied.

Need Assistance?

Our team is here to help you with the correct selection, use, and maintenance of your equipment.
If you have any questions, contact our office or your sales representative for support.

Your equipment is an investment—protect it through proper care and usage.